Vaporize Australia - Herbs Well Toasted - email: info@vaporize.com.au

Terms and Conditions

– We encourage customers to choose secure shipping addresses especially when purchasing high value items.

– Vaporize Australia store all customer information including orders, phone call recordings and email communications in CRM in perpetuity.

– Customers are responsible for perusing claims with postal companies if articles are lost in the post.

– Vaporize Australia will not be responsible for return shipping costs in the event that warranty claims are made.

– If warranty claim requires replacement or part replacement turn around time of warranty processing can take up to 60 days to allow for international shipping.

– In order to receive warranty service you may be asked to produce a short demonstration video documenting your complaint, error or breakage.

– Vaporize Australia and it’s affiliate productions reserve the right to publish, disseminate, edit, compile and permanently hold on record any videos that are uploaded to Vaporize.com.au as part of the warranty claims and warranty service process. By making a warranty service claim you are giving Vaporize Australia permission to publish, edit, compile and distribute any media produced as part of the warranty claims and service process. Vaporize Australia hold rights to the media in perpetuity.

– By using our online check out you authorise Vaporize Australia to insert / include tracking devices as part of the shipment to provide additional security to your shipment. All tracking devices will be disclosed openly within the shipment.

– Vaporize Australia do not offer exchanges, refunds or replacements if you determine you do not like the product or order by error. Please ensure you choose the best product for your purposes before purchasing.

– Vaporize Australia do not offer cash refunds in warranty situations. Replacements of store credit will be offered if a valid warranty claims are made.

– Most vapes come with a 12 month return to Vaporize Australia warranty. Some of the cheaper pens come with a 6 month warranty. Please refer to the product page prior to purchase to confirm the warranty duration of your product.

– Based on the model or brand of the product that you purchase, you may be asked to fulfil warranty claims directly with Vaporize Australia or with the Brand themselves. Vaporize Australia reserve the right to determine how to process your warranty claim on the basis of each customer contact or claim.

– Vaporize Australia do not assure product or accessory colours will be identical in the case of warranty replacements or claims.

– User Error: Units returned as faulty that are found to be functioning properly (return due to user error) are subject to a $20 dollar processing fee that includes return shipping.

– Due to the medical and health related nature of the devices that we retail, it is unlikely that we will accept exchanges if you have purchased the wrong product. Please research what you require carefully before purchasing.

– As a user of Vaporize Australia’s checkout and website tools you agree and consent to Vaporize Australia publishing, disseminating and informing the broader community of any incidents of Fraud that are perpetuated against Vaporize Australia or it’s affiliated websites.

– As a user of Vaporize Australia’s checkout and website tools you agree and consent to Vaporize Australia publishing, disseminating and informing the broader community of any incidents of Fraud that are perpetuated against Vaporize Australia or it’s affiliated websites.

– In the event that A product fails toward the end of its warranty term, Vaporize Australia reserve the right to resolve or settle warranty claims with store credit at partial value of the products original purchase value. Vaporizers are consumption devices and Vaporize Australia reserve the right to credit fractional amounts of the products original purchase value in particular in the event that a product fails toward the end of its warranty term. These settlement terms will be discussed with customer at the time of testing.

– Vaporize Australia and its associated publications clearly specify that we do not support or advocate the use of nicotine based e-Liquids. By purchasing a vaporizer from Vaporize Australia you are confirming that your intention for using the device is herbalism oriented, and not as a tobacco or nicotine replacement for the use of nicotine based e-Liquids which may be addictive.

– Buy purchasing products from Vaporize Australia you acknowledge you are entirely responsible for your own health behaviour and forfeit the right to make any future claims pertaining to your health against our enterprise, its directors or founders at any stage in the future.

– Vaporize Australia are not responsible for articles lost during the shipping process. In the event that articles are lost during the shipping process, we will produce evidence or documentation that the article has been shipped to the correct address. We will aim to support you the customer in any claims against the shipping vendor, however are not liable and will not offer any form of compensation if articles are lost in the post.

– Buy buying products from vaporize australia you are confirming that you are of a reasonable age to do so.

– By buying products from Vaporize Australia or associated sites you agree that should you at any point choose to make claims against Vaporize Australia for any reason through use of law or the legal system.

– By becoming a customer of Vaporize Australia you agree that all claims, legal issues or concerns will be dealt with in our own sovereign courts.

– Return Immediacy – Warranty Claims need to be processed and followed through to completion once the initial enquiry is made. We do not process claims weeks and months after you have notified us of an issue.

– By Buying products from Vaporize Australia you agree that no representatives of Vaporize Australia, either employee or founding directors will appear in courts not operated or administered by The Sovereign courts associated with Vaporize Australia.

– By buying products from Vaporize Australia or our associated sites you agree that any claim process will be conducted fully in the public realm, and etheric records of the claims will be stored and be made fully available to the public.

– By buying products from Vaporize.com.au you acknowledge you are willing to receive product retirement notices that may request that you stop using the product you have purchased should our research suggest doing so would be beneficial for your health.

– Retirement notices may be accompanied with an offer to provide compensation or partial compensation for the product if the product is still within the warranty terms offered by Vaporize Australia. This compensation may be provided in the form of a store credit.

– In the event that retirement notices are issued on products that have passed their product expiration period, Vaporize Australia reserve the right to issue the retirement notice as a health and wellbeing courtesy and provide no compensation for the initial product purchase.

– When buying a vaporizer from Vaporize Australia you acknowledge that you are aligned with vaporize Australia’s broader health mission and in all communications relating to health, healing and disease you will cooperate with an understanding of that mission and at no circumstance resort to prosecution.

– Should you experience any health issues as a result of vaporisation, When buying a vaporiser from vaporize Australia you acknowledge you are willing to share your experience and work with Vaporize Australia in alignment with our broader mission of improving smoking health for a behaviour for the next generation.

– When buying a vaporizer from Vaporize Australia you agree that you understand that there is a degree of risk with battery powered products and you will under no circumstance carry your vaporizer on your person where a battery failure event may result in harm to your person.

– In the event that a battery failure event occurs with your vaporizer you agree to return the remains of the product to vaporize Australia for scientific testing and our ow records and share the story of the event that transpired for our own data records.

– In the event that a battery event causes physical damage to your person you agree that you will share your story with Vaporize Australia and support us in our broader societal mission and not participate in any form of prosecution.

– In buying a vape product from Vaporize Australia you agree that there is a degree of risk with battery powered products and you agree that in choosing to Vaporize you take that risk upon yourself and will not under any circumstance engage in prosecution against Vaporize Australia or seek compensation from Vaporize Australia or it founders and operators in the event of a product failure that results in harm.

– Vaporize Australia agree to invest in ongoing product research and data collection in order to minimise the risk to customers.

– Buy buying a Vape from Vaporize.com.au you agree you will not hold, carry or transport the product on your person in such a fashion that a failure of the products battery or heating system will result in damage to your person and in the event that you do carry or transport your vaporiser on your person you will carry it in protective carrying case that any failure event will not result in harm.

– Vaporize Australia’s terms and conditions are updated frequently and all terms are applicable retroactively regardless of the date of your purchase.

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